{"id":1131,"date":"2017-03-07T21:29:25","date_gmt":"2017-03-07T20:29:25","guid":{"rendered":"https:\/\/www.kinessor.com\/communications-unifiees\/"},"modified":"2026-03-06T14:33:15","modified_gmt":"2026-03-06T18:33:15","slug":"unified-communications","status":"publish","type":"page","link":"https:\/\/www.kinessor.com\/en\/expertise\/unified-communications\/","title":{"rendered":"Unified communications"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row kin_rowfull_color=&#8221;bg_bleu_2&#8243; kin_row=&#8221;row-930&#8243; css=&#8221;.vc_custom_1490717103308{padding-top: 40px !important;padding-bottom: 76px !important;}&#8221; el_id=&#8221;Service_ligne1&#8243;][vc_column][vc_column_text nopadding=&#8221;nopadding&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Our unified communications services<\/h3>\n<p style=\"text-align: center;\">Our expertise in unified communication helps you gain efficiency.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;1238&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1507924006610{margin-top: 64px !important;}&#8221; el_id=&#8221;diag_reseau&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;NosServices&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_services num_srv=&#8221;01&#8243; titre_srv=&#8221;Analysis&#8221;]<\/p>\n<ul>\n<li>Needs assessment<\/li>\n<li>Case study<\/li>\n<li>Feasibility study<\/li>\n<li>Risk assessment<\/li>\n<\/ul>\n<p>[\/vc_services][vc_services num_srv=&#8221;02&#8243; titre_srv=&#8221;Administration and management&#8221;]<\/p>\n<ul>\n<li>Master plan development<\/li>\n<li>Life cycle management<\/li>\n<li>Systems optimization and technological support<\/li>\n<li>Architecture study and design<\/li>\n<li>Project management<\/li>\n<li>Deployment and migration of equipment<\/li>\n<li>Documentation of technical and functional specifications<\/li>\n<li>Managed services<\/li>\n<li>Security of unified communications<\/li>\n<li>Encryption and integrity of communications<\/li>\n<li>Authentication, authorization, and accounting (AAA)<\/li>\n<li>Call permissions and phone fraud prevention<\/li>\n<li>Security of voice perimeters<\/li>\n<li>Security and conformity audit<\/li>\n<\/ul>\n<p>[\/vc_services][vc_services num_srv=&#8221;03&#8243; titre_srv=&#8221;Architecture&#8221;]<\/p>\n<ul>\n<li>Network infrastructure auditing<\/li>\n<li>Total cost of ownership studies for various scenarios<\/li>\n<li>Drafting of a network architecture based on the needs assessment<\/li>\n<\/ul>\n<p>[\/vc_services][vc_services num_srv=&#8221;04&#8243; titre_srv=&#8221;Implantation and deployment&#8221;]<\/p>\n<ul>\n<li>Implementation, deployment, migration, and support of VoIP solutions<\/li>\n<li>Upgrades \/ Updates<\/li>\n<li>Migration<\/li>\n<li>Deployment<\/li>\n<li>Development and implementation of management and monitoring tools<\/li>\n<li>Securing unified communications<\/li>\n<\/ul>\n<p>[\/vc_services][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_services num_srv=&#8221;05&#8243; titre_srv=&#8221;Training&#8221;]<\/p>\n<ul>\n<li>Transfer of knowledge after the implementation of new unified communications technologies<\/li>\n<li>Upskilling<\/li>\n<li>Training for your technical personnel<\/li>\n<li>Whiteboard training for your unified communications projects<\/li>\n<li>Training for your users<\/li>\n<li>Training for your administrative personnel (N1-N3)<\/li>\n<\/ul>\n<p>[\/vc_services][vc_services num_srv=&#8221;06&#8243; titre_srv=&#8221;Proposals, calls for tenders&#8221;]<em>Neutrality toward suggested technologies:<\/em><\/p>\n<ul>\n<li>Needs assessment including equipment<\/li>\n<li>Drafting of a model architecture<\/li>\n<li>Writing technical and administrative specifications for calls for tender<\/li>\n<li>Analysis of integrator and manufacturer responses<\/li>\n<li>Participation on the selection board<\/li>\n<li>Compliance letter<\/li>\n<li>Project management and acceptance of work (related to the calls for tenders)<\/li>\n<\/ul>\n<p>[\/vc_services][vc_services titre_srv=&#8221;Certification&#8221;]- ISO27001 &#8211; Information security management[\/vc_services][\/vc_column][\/vc_row][vc_row kin_row=&#8221;row-full&#8221;][vc_column][vc_services_geres tag=&#8221;Proactivity. Support. Governance.&#8221; titre=&#8221;Expertise aligned with your priorities.&#8221; lien=&#8221;https:\/\/www.kinessor.com\/en\/managed-services\/&#8221;]<\/p>\n<ul>\n<li>Full project oversight, from initiation to closure<\/li>\n<li aria-level=\"1\">Responsibility for kickoffs and SOW follow-ups<\/li>\n<li aria-level=\"1\">Development and tracking of project plans<\/li>\n<li aria-level=\"1\">Expectation management and definition of success metrics<\/li>\n<li aria-level=\"1\">Resource, deliverable, budget, and timeline management<\/li>\n<li aria-level=\"1\">Change request management<\/li>\n<li aria-level=\"1\">Governance and oversight of managed service contracts<\/li>\n<\/ul>\n<p>[\/vc_services_geres][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1772821991950{padding-top: 8vh !important;padding-bottom: 50px !important;}&#8221;][vc_column][vc_column_text nopadding=&#8221;nopadding&#8221;]<\/p>\n<h2>Our unified communications solutions<\/h2>\n<p>Armed with its expertise in unified communications, our technical team can assist you through all your needs and challenges. Here are a few examples of solutions our advisors use daily:<\/p>\n<ul>\n<li>IP telephony<\/li>\n<li>Videoconferencing<\/li>\n<li><span style=\"letter-spacing: 0.04em;\">Client contact centers\u00a0<\/span><\/li>\n<li><span style=\"letter-spacing: 0.04em;\">Recording solutions<\/span><\/li>\n<li><span style=\"letter-spacing: 0.04em;\">Instant messaging<\/span><\/li>\n<li><span style=\"letter-spacing: 0.04em;\">Cellphone mobility<\/span><\/li>\n<li><span style=\"letter-spacing: 0.04em;\">Telecommuting \/ videoconferencing solutions<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text nopadding=&#8221;nopadding&#8221;]<\/p>\n<h2>Our services, your projects.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1490621352295{padding-top: 40px !important;padding-bottom: 130px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;bordure-gauche bordure-droite&#8221;][vc_column_text nopadding=&#8221;leftright_padding&#8221;]<\/p>\n<ul class=\"semibold_18 \">\n<li>PBX migration with IP technology<\/li>\n<li>Deployment of IP telephony solutions<\/li>\n<li>Solution design and architecture<\/li>\n<li>Migration strategies<\/li>\n<li>Personalized training (more than 30 000 IP telephony users trained)<\/li>\n<li>Implementation of several technologies for contact centers and call centers<\/li>\n<li>Level 2-3 support for unified communications and networks<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text nopadding=&#8221;leftright_padding&#8221;]<\/p>\n<ul class=\"semibold_18 \">\n<li>Level 3 support for IP telephony and networks, remotely or on site<\/li>\n<li>24\/7 support for telephony environments<\/li>\n<li>Configuration and implementation of dashboards for contact centers (statistics, performance indicators (KPI), etc.)<\/li>\n<li>Support and training on the use of statistics in contact centers<\/li>\n<li>Management of multi-site telephony systems throughout the world<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1490622001548{background-color: #c33a39 !important;}&#8221;][vc_column][vc_accroche_contact cta_acc=&#8221;Tell us about your challenges.&#8221; img_acc=&#8221;376&#8243; email_acc=&#8221;expertises@kinessor.com&#8221; lien_acc=&#8221;https:\/\/www.kinessor.com\/nous-joindre\/&#8221; desc_acc=&#8221;Unify your communications&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row kin_rowfull_color=&#8221;bg_bleu_2&#8243; kin_row=&#8221;row-930&#8243; css=&#8221;.vc_custom_1490717103308{padding-top: 40px !important;padding-bottom: 76px !important;}&#8221; el_id=&#8221;Service_ligne1&#8243;][vc_column][vc_column_text nopadding=&#8221;nopadding&#8221;] Our unified communications services Our expertise in unified communication helps you gain efficiency. [\/vc_column_text][vc_single_image image=&#8221;1238&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1507924006610{margin-top: 64px !important;}&#8221; el_id=&#8221;diag_reseau&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;NosServices&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_services num_srv=&#8221;01&#8243; titre_srv=&#8221;Analysis&#8221;] Needs assessment Case study Feasibility study Risk assessment [\/vc_services][vc_services num_srv=&#8221;02&#8243; titre_srv=&#8221;Administration and management&#8221;] Master plan development Life cycle management Systems [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":357,"parent":1140,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"template\/expertise.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1131","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Unified communications - Kinessor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kinessor.com\/en\/expertise\/unified-communications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unified communications - Kinessor\" \/>\n<meta property=\"og:description\" content=\"[vc_row kin_rowfull_color=&#8221;bg_bleu_2&#8243; kin_row=&#8221;row-930&#8243; css=&#8221;.vc_custom_1490717103308{padding-top: 40px !important;padding-bottom: 76px !important;}&#8221; el_id=&#8221;Service_ligne1&#8243;][vc_column][vc_column_text nopadding=&#8221;nopadding&#8221;] Our unified communications services Our expertise in unified communication helps you gain efficiency. 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