Reporting to the IT Development Manager or the Lead Technical Business Analyst, the Technical Business Analyst will :

• Play an integral role at actively participating at the systems development and operations, baseline and project support.
• Work very closely with all internal and external teams including external IT suppliers and possibly Client partners during either the development process or the problem resolution process.
• Be familiar and understand the Client operation and development framework.
• Act as the single point of contact for specific user requirements within and possibly without his/her area of responsibility.
• Understand the business objectives and priorities to then identify and provide technology solutions and services which will improve and/or sustain the business operations.
• Responsible to document high quality UBR (Understanding of Business Requirements) and / or Functional Specifications.
• Assess the impact of the business initiatives on existing systems and initiate required changes to suppliers (internal & external).
• Regularly perform system health checks.
• Perform ad-hoc problems analysis and resolution support to the Operations.
• Require a solid degree of technical proficiency to determine the appropriate technology to meet business needs although role does not involve computer programming except for database and sequential file queries.
• Focus on optimizing IT investments by managing expectations and priorities by proposing cost effective alternatives and by promoting re-usability of the IT assets.

• Effective management of business expectations.
• Quality and speed of technology implementation.
• Positive results from customer satisfaction surveys.
• Thorough understanding of business unit’s operation and procedures
• Cost savings solutions implemented

• Bachelor’s degree in Computer Science/Software development and analysis, with at least five-eight years of work experience or equivalent combination of different education/work experience.
• Minimum three years’ experience as a Business and/or Functional Analyst.
• DM Functional analyst:
• Experience in a mainframe environment mandatory
• Good knowledge of legacy technologies (CICS, Batch processes, Datasets) a strong asset.
• Knowledge of airline industry systems and or loyalty management industry, an asset.
• Excellent understanding of application development methodology processes and tools.
• Advanced knowledge and understanding of data modelling concepts and techniques.
• Experience with SQL, Sequential Dataset and navigation in MVS/TSO.
• Working knowledge of Microsoft Office and Microsoft Project tools.
• Able to facilitate and lead a diverse group of project members through the requirement gathering and documentation process in support of the Aeroplan information technology initiatives.
• Previous project experience involving multiple systems and business processes.
• Proficiency with thorough, detailed project planning, business requirement development and documentation.
• Strong analytical abilities and proven creative approach to problem solving.
• Ability to work on several tasks in parallel
• Excellent time management, organizational and presentation skills.
• Excellent oral and written communication skills.
• Team player with effective interpersonal skills who can work in an autonomous setting.
• Experience working within multidisciplinary, multi-task and collaborative environments.
• Leader, with strong business vision.
• Able to meet tight deadlines and work under pressure.
• Self-motivated and dedicated with a desire to learn.
• Able to thrive in a fast-moving environment, with high tolerance for change.
• Bilingual (French and English).

We would like to thank all the applicants, but we will only communicate with the successful candidates to meet them for an interview.