The Network Administrator / Help Desk is part of the IT team and is dedicated to maintaining the functionality of our computer information systems.

• Install Configure & Maintain Servers
• Install, Configure, & Maintain Server-Side Applications
• Assist the Systems Administrator in supporting users and systems with technical support as needed.
• Provide setup, installation, configuration, operation and support of desktop hardware, software, networking/cabling infrastructure and voice system.
• Provide support to company employees requiring technical assistance related to hardware and software.
• Log and document support/resolution tickets.
• Provide setup, installation, configuration, operation and support of desktop hardware, software, networking/cabling infrastructure and voice system.
• Ensure that customers get the full functionality of our web sites, and information content is up to date & valid.
• Communicate effectively, both orally and in writing, using tact and discretion, and responding to questions, comments and complaints from internal and external customers in a calm, professional manner.
• Willing and able to assist users and maintain systems evenings and weekends when necessary.

• Experience in:
• OS: Linux, Windows 2000, XP, 2003.
• Server Side Applications/Services (DHCP, ADS, IIS, MSSQL/MySQL Exchange, VMWare, Postfix, Apache, Nagios).
• Applications: MS Office, Symantec Corporate Antivirus, Symantec Ghost installation, configuration, and performance tuning.
• Ability to provide help desk support, troubleshoot and ensure resolution.
• Experience with HTML and basic Web Design.
• Experience with basic networking concepts, standards, and knowledge of LAN/Telecom wiring.
• Knowledge LAN, Proxy Servers, Networking, Network Hardware Configuration, Network Maintenance, Network Performance Tuning, Network Troubleshooting.
• Maintains internet connectivity by monitoring IP equipment/software.
• Strong Problem solving ability.
• Strong communication skills with a desire to provide outstanding customer service.
• Multi-tasking capabilities and ability to thrive in a fast paced environment.
• Bilingual hands-on professional.
• Team Player.

• 4+ years experience in a similar role within the web, client/server, and LAN environment.
• Technical certification, DEC degree in Computer/Information Science or Bachelor in Computer Science Information Technology.

We would like to thank all the applicants, but we will only communicate with the successful candidates to meet them for an interview.